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ASU Lodestar Center Blog

Research and recommendations for effective, day-to-day nonprofit practice from ASU faculty, staff, students, and the nonprofit and philanthropic community.


Wednesday, February 20, 2013

Last month, CompassPoint, in conjunction with the Evelyn and Walter Haas, Jr. Fund, released a report revealing some unfortunate statistics which provide real insight into the fundraising industry. Through raw data collected from more than 2,700 nonprofit and development professionals from across the country and representing a cross-section of organizational structures, Underdeveloped illustrates the oftentimes challenging career tract of fundraising, particularly within smaller nonprofits. The report explains how frustrations within a development position can commonly lead to myriad hurdles for an entire organization and offers tangible advice on how the sector as a whole can dramatically reshape the field of fundraising.

It’s no secret that fund development is tough work. With limited financial resources and human capital to dedicate toward annual funds, campaigns or special events, nonprofit organizations typically find themselves stuck in a rut; a rut that seldom generates new or additional funds. Moreover, the apathetic and even sometimes fearful attitudes toward fundraising among staff and board members can lead to a philanthropic dead-end. For fundraisers who find themselves…

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Wednesday, February 13, 2013

With charity events, it all comes down to public awareness. Charity isn’t something that you “sell” but something that you spread to other likeminded individuals. Working in the internet marketing field I primarily work with selling ad space, improving company branding and exposure. However, when I had the unique opportunity to work with a local company on marketing a charity event; it was an enjoyable yet different experience.

The two companies we worked with were A Family Storage, which is a self-storage company, and Cool Box Portable Storage, which is a mobile storage company similar to PODS. Any donations that were dropped off at A Family Storage would then be moved in a Cool Box container up to Hurricane Sandy relief centers.

To market our event online, we decided to use the power of social media to spread awareness of our charity event, specifically Facebook. Facebook gives us a unique approach to targeting different demographics than you would be able to achieve with traditional internet advertising platforms such as Google Adwords or MSN Adcenter. Although we could target different demographics, we still paid the traditional per click basis that Adwords or Adcenter uses.

After deciding to use social media, we set up a campaign with a relatively small budget to test what kind of interaction we would receive from our ad. We first set up our campaign to geo-target our location which was specifically Tucson, based on the companies…

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Wednesday, February 6, 2013

Whatever your nonprofit experience level and situation, you probably have to keep track of donors and other key constituents. Many of you have probably relied on multiple Microsoft Excel spreadsheets and maybe a Microsoft Access database at some point in your professional life. But, as an organization’s needs grow, this kind of system becomes burdensome and labor-intensive. Contacts begin to slip through the cracks, and it becomes harder and harder to juggle all of the data.

The solution to this dilemma is a customer relations management (CRM) system (sometimes called a donor management system in the nonprofit arena). There are dozens of CRMs out there that cater specifically to nonprofit needs. A great resource for finding your best fit is NTEN’s Consumer’s Guide to Donor Management Software.

One resource you will inevitably hear about while researching CRMs is Salesforce. My purpose here is not to try to “sell” this product, nor is it to discourage people from implementing Salesforce in their organizations. Rather, my primary motive with this blog post is to share a bit about the ASU Lodestar Center’s recent experience in implementing Salesforce as a CRM solution. My hope is that I can provide insight and experience that will be helpful for other nonprofits who currently use, or are thinking of implementing, Salesforce as…

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Friday, February 1, 2013

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Welcome to Research Friday! As part of a continuing series, we invite a nonprofit expert to highlight a research report or study and discuss how it can inform and improve day-to-day nonprofit practice.

Government funding hovers on the edge of a fiscal cliff. The economy and housing markets continue to tremble. And true natural disasters are sowing human tragedy across the globe.

We depend on the nonprofit sector to help alleviate these problems. Yet, in a time of so much uncertainty and such great need, many struggle to respond. How are our fellow nonprofits doing it? We want to know, and we want to share this knowledge with the world.

Nonprofit Finance Fund is conducting its fifth annual State of the Sector survey to find out what nonprofits and the communities they serve need most. This anonymous survey asks nonprofit leaders about the management and financial challenges they’re facing as they work tirelessly on mission. In a sector that often lacks data, this survey illustrates real-time financial and operational trends.

We share the aggregated…

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Wednesday, January 30, 2013

This post is a continuation of Seeds for a Future Part 2: Understanding communities and traditions.

“Our goal is to provide the community with a 'sustainable' program.”

This may be the most overused and least accurate phrase we hear nongovernmental organizations (NGOs) utter in Guatemala. There are examples all over the country of programs that simply sputtered and died after the NGO left town: there are empty medical clinics, non-functioning water works, empty private schools, farmers raising tons of luscious strawberries but with no means to get them to market, and food/nutrition programs for which little is known about whether the training provided is continued after the NGO leaves or even if it had an lasting impact on the participants. Maybe they did some good while they were working with a community, but when the organizations left, the communities or groups they helped were unable to “sustain” the program because they were not taught exactly how to sustain it.

Before raising the hopes of any community, one of the first things an NGO should ask itself is: After we leave, what will remain in the community, and is it something they want and can sustain?

If the NGO’s work is project oriented (for example, assembling and installing 25 new clean wood burning stoves in the homes of…

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