The Volunteer Coordinator will maintain, grow, and enhance AZCEND’s Volunteer Program by
managing all aspects of its daily operations. This includes recruiting, training and scheduling individual and group
volunteers as well as managing the Volunteer database. The Volunteer Coordinator will work closely with the AZCEND
Development Director to coordinate special volunteer and visitor groups, support special events and assist with other
projects as needed. This position supports AZCEND’s five core programs including the Food Bank, Family Resource
Centers, Neighborhood Assistance Services, Senior Programs and Homeless and Housing Programs. The volunteer
coordinator role involves flexible schedule as the position may occasionally require working evenings and weekends to
accommodate the needs of AZCEND.

Essential Functions:
● Maintain a motivating environment that attracts, energizes, supports, and retains high quality volunteers
who are committed to serving the community
● Recruit volunteers through events and communications as well as multiple websites including JustServe and
VolunteerMatch

● Grow the Volunteer program through community outreach efforts to individuals, corporate groups, community-
based organizations, civic groups, high schools, colleges and universities

● Schedule and facilitate volunteer orientation sessions, volunteer meetings and training
● Embrace and champion best practices in volunteer management
● Actively participate in AZCEND’s certification as a Service Enterprise through ASU and Points of Light
Foundation slated for June, 2025
● Update Volunteer job descriptions per program area
● Review Volunteer Applications, assess skills, interest, and expertise of candidates, check references and
interview potential candidates
● Coordinate individual volunteers and groups to fulfill volunteer vacancies within all departments
● Manage and ensure adequate supervision of Volunteers in collaboration with Program Coordinators during
typical and non-typical business hours
● Provide opportunities for service learning students
● Effectively manage the Volunteer program budget

Revised June 2024
● Create and update volunteer policies and procedures manual
● Engage with volunteers daily and provide feedback and additional guidance as needed
● Manage and track volunteer service hours and provide timely and accurate volunteer reporting to funders and
agency leadership as requested
● Identify high profile volunteers and make connections with the development team
● Share best practices regarding current trends, resources and information related to volunteer management
● Nominate volunteers for outside recognition (Governors Award, For Our City Chandler, etc.)
● Plan, coordinate and facilitate annual volunteer appreciation event as well as support other development
sponsored signature events and fundraisers
● Actively seek, develop and maintain community collaborations and partnerships; routinely interact with key
stakeholders internally and externally
● Plan, create and deliver compelling, brand-aligned presentations in front of audiences of all sizes, including
community events
● Promote each department of the organization in the community through civic groups and schools
● Provide tours of AZCEND to partners, employees, prospective volunteers, community service workers and
others, as needed
● Maintain ongoing communications with volunteers through email, newsletter, and/or social media
● Provide content for AZCEND social media platforms
● Acquire photographs and photo releases of all AZCEND volunteer activities for publication; coordinate the
collection of photographs and videos with multiple departments
● Oversee the new Donation Receipt Center & Volunteer Training Hub (under construction)
● Capacity to inspire, influence and motivate others
● Create volunteer informational materials for programs, the agency website and annual report
● Other duties as assigned
AZCEND Employee Essential Functions:
● Exercise confidentiality, sensitivity and professionalism while upholding organization values and goals
● Participate in on-going training and professional development
● Work collaboratively as a team member
Duties and responsibilities may change or new ones may be assigned at any time with or without notice.

Qualifications:
● Bachelor’s Degree
● Minimum 2-3 years of experience working with volunteers in a human service setting
● Prior management/supervisory experience
● Experience working with and managing a Volunteer database, Bloomerang highly preferred
● Commitment to and experience working with a diverse range of people including vulnerable populations
● Confident and experienced individual and community relationship builder
● Ability to think strategically about volunteer linkages to development
● Experience planning and managing small events
● Enthusiastic, positive leader with strong organizational skills and attention to detail
● Ability to work independently and collaboratively in a team-oriented environment.
● Self-starter and effective problem solver who works well under pressure
● Persuasive oral and written communicator who is comfortable interfacing with internal and external customers
● Strong computer skills, including internet proficiency, Microsoft Office applications, Google Products,
Bloomerang knowledge preferred
● Work well independently with minimal supervision
● Must be able to obtain a Level One fingerprint clearance card from DPS and pass a Central Registry
background check
● English and Spanish - bilingual a plus
Physical Activities and Demands:
● Constantly
o Perform the essential job functions consistent with the ADA and other federal, state and local standard
in a safe and successful manner
o Remain in a stationary position, often standing or sitting for prolonged periods
o Perform repeat motions that utilize the wrists, hands, and/or fingers
o Maintain regular, punctual attendance consistent with the ADA and other federal, state and local
standards
o Communicate with others to exchange information, via use of computer, software systems, email, and
phone
o Assess the accuracy, neatness, and thoroughness of the work assigned
● Occasionally
o Ascend or descend ladders, stairs, ramps, and the like
o Move as needed to accomplish essential functions which may include traveling to another work site
o Adjust or move objects up to 20 pounds in various directions
o Operate light machinery and/or power tools, as well as a motor vehicle

Environmental Conditions:
Most work is performed in an office building; however, on occasion, work is performed in:
● low or high temperatures
● outdoor elements such as precipitation and wind
● noisy environments
● areas with poor ventilation
● small or enclosed spaces

Please send resume to shelley@azcend.org