Homeless ID Project is the only full-time provider of identification replacement services to individuals experiencing homelessness and at-risk individuals in Arizona. Please review our website before applying.

The Program Specialist works directly with clients to navigate the process of establishing or regaining identification documents including state ID, birth certificate and other documents. These documents, needed for gaining employment, housing, school enrollment, and other benefits and basic services, empower clients to end or prevent homelessness.

This is a full-time position, split between our office on the Human Services Campus, Downtown Phoenix and various outreach locations across Maricopa County. Working hours are 7:00am to 4:00pm, Monday through Friday at an hourly rate of $22 per hour plus an annual performance-based bonus. In addition, our employees receive a generous amount of paid time off. We also provide Vision insurance, Dental insurance at no cost to employee. When working at a remote location, we provide mileage reimbursement. Reliable transportation is needed.

Please understand that this position is client-facing with those experiencing - and at risk of experiencing - homelessness. Given the nature of our clients, we feel very strongly that all employees should be fully vaccinated and be willing to wear a mask while in the office or at a remote location.

Responsibilities include:

* Work directly with clients to assess the need for documents required to obtain employment, housing and access to services in order to meet the goal of ending homelessness

* Gather data needed to make efficient and effective application for needed documents

* Accurately enter data into Homeless Management Information System (HMIS).

* Document all transactions accurately and efficiently following established procedures

* Accurately manage incoming and outgoing identification documents

* Process mail, email and telephone inquiries

* Support social media efforts through active listening and gaining trust to share clients' experience

* Represent the Homeless ID Project in the community at events and meetings

* Maintain and develop a positive working relationship with community service providers

* Provide services at locations across the valley.

The above includes the principal functions of the position but is not all-inclusive. Other duties may be assigned by Program Manager.

Required:

* Reliability and integrity are key success factors in this position

* Demonstrated ability to work with others and become a part of the team

* Strong problem solving and communication skills

* Ability to learn and work within established process and procedures

* Capacity to manage stressful situations to achieve a favorable outcome

* Process-focused work style is needed

* Willing and able to listen and ask questions

* Ability to manage workflow, deal with change and seek innovative solutions.

* Appetite for continual learning

* Notary or ability to become obtain notary within 30 days

* Comfortable with technology including Microsoft Office

Preferred:

* Experience professionally working with individuals experiencing homelessness

* QuickBooks experience

* Bilingual (English/Spanish)

Please email hiring manager at:

jobs@azhomeless.org