JOB SUMMARY:

The ReStore Manager is charged with overseeing the day-to-day operations of the ReStore. Acting as a brand ambassador for Habitat for Humanity, the ReStore Manager is responsible for maintaining a clean and safe facility, driving sales, ensuring an exceptional and positive customer experience and donation drop off experience. Manager is responsible for positive net profit generation of the store, sales and KPI target achievement, donation receiving activities, supervision and empowerment of ReStore staff and volunteers, and providing superior customer service to customers, donors, staff and volunteers.  

ESSENTIAL FUNCTIONS:

• Responsible for gross and net financial growth of the assigned ReStore.
• Responsible for an incredible positive experience each and every time someone engages their ReStore.
• Oversees the daily operation of the ReStore and works on the store’s performance, trends, and trajectory.
  1. Ensuring sales targets, tasks and responsibilities are well outlined, with accountability to succeed.
  2. Evaluation of incoming donations for quality and positive donor experience.
  3. Use of pricing guidelines to enable other staff/volunteers to price items.
  4. Effective display of merchandise in a way that maximizes sales and shopability.
  5. Ensure that all areas of the store/warehouse are safe, clean, and organized.
  6. Maintain an inviting and professional exterior store appearance.
  7. Work to continually improve overall appearance of our facility.
  8. Perform basic facility maintenance.
  9. Participation in Social Media posting and engagement.
• Enforce ReStore record keeping, policies and procedures as outlined by leadership.
• Build and maintain positive and productive relationships with donors, volunteers, customers, and community organizations, especially in the immediate areas surrounding the store.
• Participate in the development and active implementation of strategic goals.
• Assist in development of advertising and promotional marketing strategies and implementation of the marketing program in the affiliate territory including social media content.
• Collaborate with procurement staff to ensure that incoming donations are handled effectively.
• Collaborate with Volunteer Experience staff to ensure all volunteers are well-utilized and appreciated in their roles in the ReStore.

• Work with Director of ReStore Operations to identify purchased product and/or materials that might be necessary for the growth of sales in the ReStore.
• Proper Cash Handling/Accounting - receipts and deposits managed daily for ReStore operations.
• Maintain compliance with all issued training, including training modules assigned by the affiliate.
• As a subject matter expert (SME) - provide training for all new associates, volunteers, and staff.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

• Great track record of providing excellent customer service.
• Ability to train staff & volunteers in all areas of retail operations, especially related to sales driving activity, customer experience and engagement, and safety.
• Excellent communication skills. Be able to convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Ability to work within a limited budget/with limited resources in a non-profit faith-based environment. 
• In-Store project planning/management.
• Excellent problem-solving ability understanding ROI, risk, and impact.
• Excellent time management skills.
• Creative, energetic, forwarding thinking with an entrepreneurial spirit.
• Expert at merchandising for unit turns and inventory management.
• Demonstrates retail business acumen and the ability to deploy that knowledge to grow store performance.
• Treat others in a nondiscriminatory, lawful, and ethical manner, respecting the differences among people, and the value they bring to HFHCAZ.
• Ability to perform as a Brand Ambassador to positively represent HFHCAZ through all activities in and around ReStores and affiliate engagements.
• Follow all safety protocols in all work activities to limit liability and risk of injuries or accidents.

EDUCATION, EXPERIENCE:

• Minimum 5 years retail experience.
• Minimum 3 years supervisory experience.
• Bachelor’s degree preferred.
• High School Diploma or HiSET/GED equivalent required.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is continuously required to bend, stand, twist, reach above shoulder, reaching below shoulder, walk, talk, and/or hear. The employee is continuously required to use hands to finger, handle, or feel.  The employee is continuously required to reach with hands and arms.  The employee is occasionally required to sit, climb, or balance, stoop, kneel, crouch, and/or crawl. The employee must also lift and/or move up to 50 pounds and team lift above that. Specific vision abilities include close vision and color vision. The ability to travel, including some overnight travel.

WORK ENVIRONMENT AND CONDITIONS:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The entire job takes place in Retail warehouse operation. The cooling is adequate in the summer, but it will get hot and muggy at times during summer months.  Winter gets a little cold, dress warm in layers in the winter.

• Dress code is casual and comfortable; no sandals or open shoes allowed, and company shirts will be provided. Managers and Assistant Directors are required to wear polo shirts except on specified event days.

TOOLS AND EQUIPMENT USED:

• Employee must be proficient in or able to use or learn to use office equipment such as computer, printer, phone, copiers, calculator, and other communication vehicles.

• Must be able to learn and utilize social media platforms for volunteer, donor, customer, and store advocacy.

• Able to operate the following equipment: Forklift, Hand Carts, Using Hand Tools, Operating Power Tools.

• Manager is required to have reliable personal transportation for offsite meetings, events, and responsibilities.

Join the Habitat for Humanity Central Arizona Team by clicking the link below to be directed to our website:

habitatcaz.org/careers

HFHCAZ is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.