Nature of Work

Arizona Community Foundation (ACF) is seeking a Head of Information Systems (HIS) to help create the vision and strategy for highly effective information systems to help drive data driven decisions that inform our work and contribute to the successful achievement of strategic goals.

The HIS works directly with the COO, senior management and colleagues across ACF, serving as an information systems and business expert, creating recommendations and making decisions that will maintain and improve the company's current and future operations. The HIS will be a strategic thinker, an effective communicator, and an expert in application systems, data, and systems integration architecture, design, development, enhancement, documentation, change management, and support.

Company Description

Mission: Lead, serve, and collaborate to mobilize enduring philanthropy for a better Arizona.

For more than four decades, the Arizona Community Foundation (“ACF”) has worked in tandem with generous individuals, families, and organizations to address some of the biggest challenges facing our state. In the tradition of community foundations across the country, the Arizona Community Foundation is a bridge between generous donors and the nonprofit organizations that support our communities. We encourage connections, share knowledge, and inspire one another to give in meaningful and impactful ways.

Essential Job Functions

• In collaboration with the COO, the IT team and senior management, develop and implement a vision and strategy for how application systems and data will be used throughout the company to drive successful outcomes and impact.
• Regularly evaluate the effectiveness of applications and systems to ensure they meet ACF's short and long-term data and information needs. Establish efficiency, efficacy, and quality 

  standards, providing recommendations to the COO for improvements to IT systems in support of ACF's business processes.

• Monitor and analyze systems performance to assess operating costs, productivity levels, upgrade requirements, and other needs.
• Assist staff across ACF in the development of metrics, reports and dashboards to help ACF evaluate progress toward goals and objectives.
• Collaborate with the COO to create information system, research and development goals and report on the status of initiatives.
• Create timelines and project management workflows for the development, enhancement and deployment of all application systems. Develop training sessions, tools and resources to ensure ACF staff understand and effectively utilize all necessary applications. Revise and retrain as necessary with new or upgraded technology.
• Direct, include, engage and develop IT Systems team members to build confidence and competency across all work.
• Ensure annual talent reviews and goal setting are conducted equitably and accurately and that employee performance is viewed at the individual, team, and organization levels. Focus annual goals and their achievement on individual development, ACF’s core values, and the strategic direction and goals of the organization.
• Work with the Chief People Officer to identify opportunities for development, expansion of roles, and promotions and to address performance issues where staff may need additional support or redirection.
• In collaboration with the VP/Controller and COO, provide input on annual technology spend and ensure it is managed to the budget.
• Ensure all technology practices adhere to applicable regulatory standards and requirements. Develop, implement and train staff on systems and technology policies, updating as necessary to include new technology or changes in regulations or staff expectations.
• Develop and maintain effective relationships with external IT systems vendors and service providers. Regularly evaluate the performance of each vendor and make recommendations when changes are needed. Conduct inclusive and equitable RFP processes to identify new consultants, vendors, and other external partnerships to complement the IT staff and ensure successful outcomes for technology objectives.
• Stay abreast of trends in technology systems, data gathering and integrity, AI, and other advances on the horizon.
• Perform other related duties as assigned by the COO and executive team.

Major Accountabilities

• Inclusion. Collaborate across the organization to identify opportunities and advance equity in ACF practices and systems.
• Innovation. Using an understanding of our systems, explore ways to enhance and improve the effectiveness of ACF's business processes.
• Collaboration. Work as an engaged colleague with other ACF executives and senior management team members on various initiatives, projects, and operational tasks.
• Exceptional Service. In this role, the main clients are all levels of ACF staff. Serve and amaze them.
• Integrity. Operate with integrity and represent yourself and ACF in a positive and professional manner.

Innovation: We demonstrate and welcome creativity, resourcefulness, and ingenuity. We invite and encourage new ideas, pioneering practices, and inventive methods for achieving community good.

Nimbleness: We are flexible, responsive, open to creative strategies and unusual requests, and able to take prompt action.

Inclusion: Our strength is found in our differences. We believe diverse voices, engagement, and participation are essential to building and sustaining thriving communities.

Collaboration: We believe in the transformative power of partnerships around shared passions and objectives. We encourage and celebrate teamwork, pooling of resources, open communication, and trust.

We believe it is important to ensure employees have an opportunity to engage and connect with colleagues and ACF’s work beyond their individual roles. ACF staff are an integral part of our ongoing strategic learning process and have input into and a direct tie to the success of our strategic plan and annual goals, making each role a part of the impact we have in the community. Opportunities to collaborate with employees across the organization on work projects and innovation as well as on cross functional committees are plenty and include improved workflows, technology, organizational culture, community impact, DEI, and donor engagement.

ACF offers an exceptional benefits package including medical, dental, vision, and life and disability coverage, a comprehensive wellness program, an employee assistance program, a 403(b) retirement plan, professional development opportunities, cell phone reimbursement and paid holidays, vacation and sick days. In addition, ACF offers a hybrid work model and a 37.5 hour workweek.

Location: 2201 E. Camelback Road, Suite #405B, Phoenix, AZ

Phoenix is the capital city of Arizona and is located in the central region of the state. Commonly referred to as ‘the Valley of the Sun,’ Phoenix is known for its year-round warm & sunny climate. It’s the 5th largest city in the U.S. and offers sophisticated urbanscapes, southwest culture, and lots of outdoor adventure.

Knowledge or Skills

• Bachelor’s degree in computer science or related field and/or significant relevant experience , including ten or more years working in an application design and development role.
• Advanced systems development skillset and a demonstrated history with applications systems, integration, and data management. Significant understating of middleware applications.
• Five plus years successfully leading systems development teams, where employee engagement, mentoring and development was a priority. Proven ability to delegate effectively and inspire successful outcomes from team members.
• Appropriate vendor training and certifications in strategic systems and technology, with Salesforce required and familiarity with Workato a plus. Helpful certifications include:
  • Certified Salesforce Administrator
  • Platform App Builder
  • At least one Architect Certification
• Understanding of the following Salesforce applications:
  • Sales Cloud with NPSP (nonprofit success pack)
  • Community Plus
  • Marketing Cloud
  • CRM Analytics
  • S-Docs (3rd party)
• Excellent verbal and written communication skills with the ability to translate and present technology terms in a way that ensures end user understanding and effective utilization of systems.
• Ability to work with and keep confidential the sensitive and private data housed across systems, including ensuring appropriate security and permissions for access.
• Ability to anticipate and prevent, where possible, systems issues. Ability to learn from and problem solve issues experienced.
• Collaboration skills with demonstrated experience working successfully across teams to accomplish organizational goals.
• Extensive tech industry knowledge with an eye towards the future.
• Nonprofit experience is welcome.

For more information, please contact: