RMHC Mission Statement: We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

PURPOSE AND SCOPE The Chief Operations Officer (COO) is a key member of the Operations Department at Ronald McDonald House Charities of Central & Northern Arizona. This position is responsible for the oversight of the dayto-day operations of the organization, exercising independent judgment and discretion. The COO oversees the Operations team, manage facilities, and leads health-care partner community outreach efforts, ensuring that the safety and security of families, staff, and facilities remain a top priority.

Ronald McDonald House operates 24 hours a day, 365 days a year, providing a critical service to families in need. Each of the three locations must be staffed at all times, with volunteers assisting when necessary to support operations.

As part of the three-person leadership team, the COO collaborates with fellow executives to make key management decisions, set organizational policies, and developing and enforcing personnel policies. The COO has direct oversight of the three Ronald McDonald House locations and manages six direct reports: three House Managers, Facilities Manager, Billing Manager, and Volunteer Manager. The COO is responsible for the performance and development of all Operations staff.

The COO adheres to all Ronald McDonald House Charities policies with the utmost integrity and professionalism. The COO works under the guidance of the CEO to implement the organization's mission, ensuring that all operational functions align with the strategic goals of the organization.

ESSENTIAL QUALIFICATIONS

• Bachelor’s degree in Business Administration, Human Resources, Facilities Management, or a related field required.

•Proficiency in key areas, including facility operations, project management, human resources management, organizational effectiveness, strategic planning, time management, decision-making, and problem-solving.

• A minimum of 5+ years of management, leadership, and team-building experience required.

• Experience in Operations within a nonprofit organization is essential, with a deep understanding of the unique challenges and opportunities in this sector.

• Experience in Human Resources including policy and procedure creation, performance management processes, employee engagement and organizational development is preferred.

• Ability to lead with integrity and professionalism, always representing the organization positively.

• Self-motivated, able to work independently with minimal supervision, and possess strong decision-making capabilities.

• Collaboration is critical, must be team-oriented and contribute to a cooperative and inclusive work environment.

• Must have excellent written and verbal communication skills.

• Reliable transportation is required for travel between locations and meetings.

ESSENTIAL FUNCTIONS

Leadership and Staff Development

Interview, supervise, and train House Managers across three locations, ensuring staff are equipped to meet high operational standards.

• Conduct annual performance evaluations and provide ongoing feedback, development plans, and training to support employee growth.

• Build and foster a collaborative, high-performance work environment, promoting teamwork, engagement, and accountability.

• Oversee the scheduling and management of relief managers, ensuring adequate coverage and seamless operations at all times.

• Manage staff development and performance, ensuring alignment with organizational goals and compliance with operational and personnel policies.

• Regularly assess staffing levels and make adjustments to ensure sufficient coverage across all locations.

Operations & Policy Management

• Develop, revise, and maintain comprehensive operations policy manuals, ensuring that all procedures are current and effectively communicated to operations staff.

• Enforce House Policies and Procedures consistently, taking appropriate corrective or disciplinary actions when necessary to uphold standards.

• Create and regularly update Standard Operating Procedures (SOPs) across key operational areas, including customer service, quality control, data management, inventory, safety, and administrative functions.

• Demonstrate a proven ability to streamline operational systems, driving efficiencies and enhancing overall organizational performance.

Financial & Budget Oversight

• Demonstrate strong financial acumen with a proven track record of effectively managing expenses and ensuring adherence to budgeted expense ratios.

• Prepare detailed statistical operations reports for the Board of Directors, providing insights into financial performance and operational trends.

• Collaborate in the annual budgeting process, ensuring alignment with organizational goals and maintaining financial stability.

• Oversee compliance with cash handling procedures and financial protocols, ensuring accuracy, transparency, and accountability in all financial matters.

Facility Management & Safety

• Oversee the maintenance and upkeep of facilities, ensuring compliance with insurance and government-mandated safety standards.

• Conduct routine inspections of facilities, in partnership with the Facilities Manager, to identify and address maintenance needs promptly and ensure all areas are in optimal condition.

• Ensure the regular inspection and proper functioning of fire and security equipment, working with the Facilities Manager to maintain safety protocols and compliance.

• Maintain comprehensive and up-to-date maintenance records, to ensure ongoing adherence to safety and operational standards

Human Resources Management and Employee Engagement

• Revise or create organizational policies, employee handbook, job descriptions, and other employment documents, ensuring compliance with state and federal regulations.

• Ensure employee adherence to HR policies and procedures, consulting with the CEO as necessary.

• Plan and coordinate employee recognition events and engagement activities to foster a positive workplace culture.

• Provide consultation and assistance on other HR-related matters as needed.

Community & External Relations

• Foster and maintain strong, collaborative relationships with referring hospitals and key community partners, ensuring regular communication with medical, social work, and administrative teams.

• Work closely with social workers to ensure seamless communication about available services; plan and host social worker luncheons or events to share updates and best practices.

• Advocate for a clear understanding of Ronald McDonald House policies and procedures within the broader community.

Disclaimer – Other Duties:

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the Chief Operations Officer position. While it is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel or technological developments).

PHYSICAL DEMANDS

1. Sits at desk 30-40% of the day

2. Near visual acuity essential for reading

3. Speaking and hearing essential for communication

REPORTING RESPONSIBILITY

The Chief Operating Officer reports directly to the Chief Executive Officer of Ronald McDonald House Charities of Central & Northern Arizona and is evaluated at least annually. This role plays a key part in advancing the organization’s overall goals, mission, and initiatives, collaborating closely with the Chief Development & Marketing Officer, House Managers, and the Board of Directors.

COMPENSATION

This is a full-time, exempt position (40+ hours per week), Monday through Friday. The COO may be required to work evenings and/or weekends to accommodate special projects or events. Compensation is commensurate with experience. In addition, this position offers a comprehensive benefits package, including medical, dental, 401(k), paid time off (PTO), and eligibility for a year-end bonus.

 

Please submit a cover letter and updated CV to Kerry Schulman @ kerry@rmhccnaz.org.  No phone calls please.