ABOUT DC RANCH:

DC Ranch is a 4,400-acre community located adjacent to the McDowell Sonoran Preserve in north Scottsdale, Arizona. The community is composed of 25 diverse neighborhoods within four distinct villages that interact with shared open spaces to create a sense of living with the land. The first home was completed in 1997, and there are currently 2,800 homes and approximately 7,000 residents on the Ranch.

DC Ranch is governed by three entities: DC Ranch Community Council, Ranch Association, and the Covenant Commission. All three entities work toward the same goal: to serve residents and create a community that is beautiful, functions well, and creates a deep sense of belonging.

OVERVIEW:

The Community Center Receptionist is instrumental to creating a customer-focused environment and providing exceptional service to residents, stakeholders, partners, and guests. As the primary point of contact at our community centers, this individual is responsible for creating positive first impressions, anticipating needs, and building relationships.

POSITION RESPONSIBILITIES:

• Approach all interactions with residents, stakeholders, partners, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner
• Staff the front desk at the assigned community center, answer phone, welcome guests, assist with inquiries, answer general information, serve as back-up where needed during high-volume periods, and make referrals as necessary
• Fulfill general administrative tasks including, but not limited to, data entry, making copies, composing flyers, and ensuring that bulletin boards are always posted with accurate, up-to-date information
• Assist with set-up (tables, chairs, etc.), clean-up and other logistics for rentals, programs, events, and other activities including, but not limited to, weekly activities at the Community Center
• Conduct registrations for events and programs; generate reservations for tennis courts
• Register and issue key fobs to residents
• Carry-out opening and closing procedures
• Maintain a clean and organized environment including refreshing the beverage bar
• Communicate stakeholder’s requests and concerns to management promptly
• Track inventory of kitchen, office, and program supplies and amenities; assist with supply orders
• Troubleshoot facility issues as they arise and report them as appropriate
• Make periodic checks on facilities, programs, and rental activities
• Actively solicit feedback from users to ensure expectations are being met
• Other duties as assigned

KNOWLEDGE & ABILITIES NEEDED:

• Customer service and general office procedures/operations
• Basic computer skills in Microsoft Office environment
• Effective methods for interaction with stakeholders of all ages – young children to mature adults
• Delight the customer – exceed expectations
• Create a fun and safe atmosphere for all guests
• Convey information and ideas clearly
• Manage multiple priorities and meet deadlines
• Solve problems and seek help when necessary
• Remain calm and focused in chaotic circumstances
• Exercise sound judgment and consistently make smart decisions
• Maintain confidentiality of sensitive information
• Rotating schedule to include evening and weekend hours.
• This job requires the ability to:
  • • bending, twisting, crouching, or kneeling during maintenance activities
    • moving furniture, equipment and heavy objects weighing up to 74 lbs.
    • pushing or pulling objects weighing up to 100 lbs.
    • climbing stairs/ladders, working at heights
    • working in temperatures above 100˚

POSITION REQUIREMENTS:

• High school education or equivalent is mandatory. College education preferred.
• Customer service, concierge, or receptionist proficiency
• Previous experience working in an office setting

CONTACT US TO APPLY:

If you would like to apply for this role, please contact our HR Administrator, Melissa Fuentes at Melissa.Fuentes@dcranchinc.com. Attach your cover letter, resume, and tell us why you would be a great fit for this position. Email subject line to read:  Community Center Receptionist Position