Are you the type of person who is always upbeat and positive? YOU have a chance to be the first smiling face that meets and greets all the job seekers coming through the door! 

As the Program Services Representative, you will greet and direct customers to the ARIZONA@WORK – Maricopa County Workforce Services. This program is funded by the Workforce Innovation and Opportunity Act (WIOA) to assist customers in entering or re-entering education and the workforce. This is an exciting opportunity for someone passionate about helping others achieve their educational and employment goals. 

About Us 

Together, we can thrive.

In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youth and adults to cultivate professional skills, guide families to achieve financial success, and enable seniors to live independently.

Join our team and unlock your potential!

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Employee discounts for goods and services

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.29% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of experience performing office, administrative, or clerical duties that include customer service and data entry

• High School Diploma or GED

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

We Also Value

• Three years of experience performing office, administrative, or clerical duties that include customer service and data entry

• Intermediate skills in Windows and Microsoft Office, including Word, Excel, Outlook, and Internet Explorer

Job Contributions

• Greets and directs customers, including job seekers, community members, and employers, to Workforce Services

• Registers and verifies enrollment of customers in the Arizona Job Connection (AJC) system

• Responds to in-person and telephonic inquiries and provides customers with community resource information

• Schedules customer appointments/workshops, conference rooms, and classrooms for program needs

• Helps customers with resource room computers, materials and completing paperwork and other documentation  

• Assists with program orientations and one-on-one sessions with customers

• Supports community outreach activities to recruit participants who are not engaged in the program and educate them about the program's benefits

• Maintains inventories, completes purchase requests for supplies, and prepares materials to distribute to customers

• Performs data entry and report creation in multiple data management systems

• Maintains accurate electronic and hard-copy records

• Ensures all visitors sign in and out of the Career Development Centers

Working Conditions

• The position is primarily in an office environment; however, occasional travel will be required for meetings and assignments in various work locations

We Require

• Two years of experience performing office, administrative, or clerical duties that include customer service and data entry

• High School Diploma or GED

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

We Also Value

• Three years of experience performing office, administrative, or clerical duties that include customer service and data entry

• Intermediate skills in Windows and Microsoft Office, including Word, Excel, Outlook, and Internet Explorer

Maricopa County Careers (myworkdayjobs.com)