Purpose:

The position handles customer service requests, reservations/appointments, support of program participants and volunteers within all Food System Programs. Participants or volunteers within these programs contact the Customer Support Specialist to register for services, make requests, make changes to requests and adjust any scheduling for Food Systems. The employee responds to all participant & volunteer inquiries, accurately enters data in various systems, maintains records, and monitors the fulfillment of service requests to help ensure needs are met in a timely and satisfactory manner. 

Status: 

Part time/ Non-Exempt, up to 25 hours/week

Hours: Senior Meals Program, Monday – Friday, 8:30am – 1:30pm

Compensation:  The position pays $17.00 to 20.00 per hour, depending on experience.

Essential Functions:

Duties include, but are not limited to the following:

• Promptly handle incoming and outgoing calls with participants.
• Receive service requests or change orders from participants and record the request, noting any special considerations or details.
• Perform accurate and timely data entry using multiple data management systems.
• Communicate service requests or issues relating to requests to the appropriate Program Supervisor.
• Verify records by reviewing, correcting, deleting, or reentering data.
• Assist the Community Engagement Coordinator with maintaining and updating volunteer records as necessary, and sending reminders to volunteers when updates are needed
• Regularly verify participant eligibility and 3rd party authorizations for the requested services.
• Monitor service requests to ensure fulfillment in a timely manner.
• Provide callers with program information and respond to questions.
• Assist participants to confirm, update, or modify service requests.
• If unable to meet the scheduled service, notify supervisor and offer alternate resources or dates/times to complete the service to the extent possible.
• May perform other administrative support functions.
• Adhere to agency and contract standards and requirements.
• Assist with other duties as needed and appropriately assigned, such as assisting with a meals route.

Benefits: At TCAA, we believe that our employees are our greatest asset. To show our commitment to their well-being and professional growth, we offer a comprehensive benefits package designed to support and enhance work-life balance. Our key benefits and perks for most positions include, but aren't limited to: 

• 14 paid holidays annually 

• Accrued vacation and sick time that increases with tenure 

• Employee Assistance Program 

• Simple IRA with company match   

• Annual merit-based Increases after 9 months of employment 

• Flexible work schedules and hybrid options for certain positions 

• Paid time off to volunteer   

• Reimbursement of background clearance costs for entry-level positions
• Mileage Reimbursement 

TCAA is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion and an environment where every employee feels valued and empowered to bring their whole selves to work. The collective sum of the individual differences represents a significant part of our culture, reputation, and achievements. We believe that together, we can achieve greatness by embracing our differences and working collaboratively towards a common purpose. 

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.                                                                  

TCAA is an Equal Opportunity Employer

Qualifications:

• Excellent multitasking abilities required.
• Experience with managing high call volumes.
• Quick typing skills and computer savvy
• Intermediate to advanced Microsoft Office and database program expertise required.
• Knowledge of and sensitivity to the needs of the elderly and disabled.
• Passionate about delivering quality service and making a difference in the customer experience.
• Must be courteous with strong customer service orientation.
• Effective skills in the logistics of organizing and scheduling.
• Bilingual English/Spanish desired

Education/Experience:

• Two years related and responsible work history indicating dependability, initiative, flexibility and ability to follow directions.
• 1+ year experience working in a contact center/call center environment.
• Possess a high school diploma or GED equivalent.

License and Certification:

• Possess Arizona Driver’s License and a vehicle to use in performance of job if needed.
• Eligible for DPS Level One Fingerprint clearance card, Adult Protective Services and Central Registry Clearance upon hiring.

Please apply and send resume to: humanresources@tempeaction.org