Who We Are:

At Make-A-Wish® Arizona, we are more than a great place to work — our work is life- changing. Together, we create life-changing wishes for children with critical illnesses.   More than 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

We at Make-A-Wish Arizona are extremely team-oriented. We are striving to create an inclusive and diverse office that incorporates teamwork, open communication, and strategic leadership. We are looking for passionate individuals who share the same passion for building trust, improving communication, and creating strategies for success.

What we offer:

· Competitive compensation with annual incentive potential up to 10% of salary

· Comprehensive benefit package: Medical, Vision, Dental

· Health Savings Accounts generously funded by the employer and Flexible Spending
Account Options

· Employer-paid Short Term Disability, Long Term Disability and Life Insurance

· 401(k) Retirement Savings Plan with a generous employer match

· 20 PTO days, 5 Sick Days, 14 Paid Holidays, and 1 Volunteer Day annually

· Paid sabbatical after 5 years of service

· A cohesive and welcoming culture

· We close at noon every Friday!

Diversity, Equity & Inclusion Vision:

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives, and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers, and staff.

Purpose of Position:

The role of the wish coordinator is to support the wish department and overall wish experience within the policies and procedures established by the National Office and the local Make-A-Wish Foundation® chapter.  Position may be required to perform other job-related tasks in addition to those specifically presented in this description.

Essential Duties/Responsibilities:

• Provides excellent customer service and communication to wish children, wish families, volunteers, affiliates, medical professionals, vendors, donors, and co-workers.
• Supports wish staff with all specific aspects involved with each wish, including but not limited to:  project planning, vendor management, collecting wish forms, and booking transportation, accommodations, services, and medical equipment.
• Assists the wish granting team in research of wish planning options connected to child’s wish vision.  Always looking for a solution that enables a child to receive their one true wish within the Make-A-Wish standards and guidelines.
• Identifies, obtains, and maintains new and existing donors as wish resources on a continual basis and as needed.
• Inputs, updates, and maintains wish information in Salesforce database as planning/progression of wish occurs. 
• Maintains overall wish data integrity for Wish & Volunteer Center.  Develops internal processes related to database, and oversees change management connected to new processes.
• Assists wish manager in goal of obtaining 36% in-kind ratio and monitors cash and in-kind costs.  Ensures check reimbursements and in-kinds are submitted by volunteers and vendors.  Guarantees accuracy with proper documentation and financial coding as it relates to wish budgets.
• Processes and confirms expense data in WVC database is accurate and up-to-date.
• Ensures all wish follow up work is completed; includes thank you’s, anecdotal reports, wish receipt, in-kinds, wish file close out, etc.
• Ensures wishes are closed expeditiously within database system and moved to completion, with uniformity, using the highest standards of excellence while adhering to budget and policies.
• Briefs Sr. Director of Wish Delivery on progress of goals and updated program activities. 
• Keep abreast of National policies, guidelines and resources as they relate to the wish-granting program. 

Other Duties/Responsibilities:

• Provides positive and professional representation on behalf of the Foundation at events/promotions as needed
• Performs other duties as required

Job Qualifications:

Knowledge, Skill & Ability:

• Ability to manage multiple priorities and complex projects on a tight deadline
• Detail oriented
• Strong organizational skills and the characteristics of a detail and results oriented team player
• Ability to work with minimal supervision
• Strong work ethic combined with honest and high integrity
• Ability to work collaboratively to ensure strong departmental and Chapter structure
• Ability to perform effectively in times of stress and be flexible and adaptable to situational changes
• Ability to maintain confidential information and communicate with sensitivity in challenging circumstances
• Demonstrates initiative along with strong time management skills, and is an effective problem solver
• Ability to read and review small print
• Ability to sit and type for long periods of time
• Able to be exposed to inclement and outdoor weather
• Self-motivated with ability to work with minimal supervision in a fast-paced environment.
• Ability to travel to fulfill departmental and organizational duties as needed
• Must have valid driver’s license and reliable transportation
• *Bilingual Preferred (Spanish-English)*

Training/Education:

• • Bachelor’s degree or relevant work experience
  • Project Management Certified preferred
  • Familiarity Microsoft Office Suite and database management software, preferably Salesforce

Experience:

• 2+ yrs. of non-profit experience, data entry, youth development administration, social services experience, or comparable.
• 1-2 years of experience in a data entry environment, preferably nonprofit experience.
• Professional customer service experience/excellent phone presentation skills

Please submit a Cover Letter, Resume, and 3 references to jobs@arizona.wish.org by July 12, 2024.