Agency Capacity Specialist

Job Details

Job Type

Full-time

Mesa, AZ • Operations - Agency Team

Description

Are you passionate about making a meaningful impact in your community? Join us as an Agency Capacity Specialist and become an integral part of our mission to support local human services agencies in upholding food safety standards, managing food distribution efficiently, and fostering sustainable community relationships 

Position Summary: 

The Agency Capacity Specialist functions within a designated region of our service area to support our partner agencies in maintaining compliance with food safety guidelines, food distribution management, sustainable capacity & community relationship building, and reporting needed for the United Food Bank partnership. This position will be responsible for auditing and managing support for 33% of United Food Bank’s agencies annually, communicating best practices, and reporting agency impact monthly. This role is based in Mesa, AZ, but requires frequent travel throughout the service area (40% local travel), including overnight as needed (20% overnight travel).

• Conduct a needs assessment within their assigned geographical region to identify individual agency strengths, areas for growth, and barriers to service.
• Coordinate with the Regions Lead and the Director of Agency Network about the potential onboarding of new agencies.
• Address any ongoing troubleshooting for all partnership requirements.
• Conduct regular on-site monitoring visits to agencies to audit and ensure compliance with Feeding America, DES, and United Food Bank standards.  
• Follow up with sites after audits and facilitate the resolution of any compliance issues
• Maintains Recipient Organization List (ROL) for their assigned region 
• Responsible for monthly reporting to the Director of Agency Network.
• Attend distributions on a regular rotation to monitor and provide feedback.
• Supports all program efforts and increases enrollment to services at United Food Bank and within the agency network 
• Communicates the monthly allocation to their agencies
• Oversight of all agency files and documentation in keeping with Arizona Department of Economic Security and Feeding America contract standards including the tracking of contracts, civil rights training, food handler’s cards, and volunteer confidentiality forms.
• Supports the use of technology at direct mobile distributions and maintains proxy listings when needed. 
• Sends out recall notices provided by Feeding America to regional agency network
• Coordinates with the Agency team to ensure:
• Agency resources on the website are accurate. 
• Standardization of audits and reporting
• Program standards are being upheld across the agency network
• Planning and execution of the Annual Agency Conferences through committee
• Builds capacity training to ensure the sustainability of the agency network
• Participates in relevant committees, community groups, and events.
• Cross-collaboration with the Agency Team including, but not limited to, database management, mobile distributions, and special projects. 
• Generates and maintains an atmosphere of openness and conducive to innovation to support the United Food Bank mission. 

Requirements

• Passion for alleviating hunger
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; two years related experience and/ or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills including the ability to communicate effectively with people of diverse backgrounds
• Excellent interpersonal skills and the ability to communicate effectively with people of diversity, backgrounds, socio-economic levels, and staffing levels
• Excellent time management and organizational skills
• Critical thinking skills to review, assess, and implement agency best practices and new regulations
• Ability to make public presentations or conduct small group training
• Ability to analyze situations and apply creative problem-solving techniques
• Ability to work under pressure, establish and meet deadlines
• Professional demeanor and demonstrated excellence with the ability to work with teams cooperatively across all levels of the organization as well as independently
• Ability to travel overnight, as needed, for organizational business
• Candidates should have computer skills and comfort level with Microsoft Office (Word, Excel, PowerPoint, and Outlook), Canva, Google Suite, and Airtable (or similar).

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

• Ability to sit at a computer for 8 hours a day doing repetitive motions on a keyboard
• Ability to travel (locally) up to 10% a year to meet with donors and partners

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Benefits:

United Food Bank offers employees a variety of benefits:

• Health, Dental, and Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account
• Coverage under our insurance program commences on the first day of the month following thirty days of continuous employment
• 401k plan will be available 90 days after the first day of employment with matching
• 3-week vacation is available for your use during the year on an accrual basis
• Sick leave and bereavement
• 14 paid holidays annually
• Professional development assistance

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in this job description, we encourage you to apply anyway. You may be just the right candidate for this role at United Food Bank.

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https://recruiting.paylocity.com/recruiting/jobs/All/aa5082d7-fec5-4bd8-ac6c-884a378d014b/United-Food-Bank