Save The Family’s Direct Services Programs are staffed with degreed Client Service Professionals.  The Case Manager has a caseload of families, assisting clients with locating and securing rental housing in the community. In collaboration with clients and families, the Case Manager assists with obtaining and completing paperwork, identifying referral sources, and provides direction toward setting and meeting goals.

KEY RESPONSIBILITIES:

• Ongoing case management to help families secure permanent housing, income, and other additional resources to become self-sufficient for long term stability.
• Regularly meet with the clients and work with them to complete the required assessments, understand and sign prescribed documentation and  service plans within the time frames required by the various housing programs.
• Develop, communicate and monitor service plan goals with the team and the family.
• Work with your assigned supervisor to ensure that you are working within your program budget, spending down the approved budget and spending within approved budget items.
• While meeting with the client regularly, assess their needs and barriers to long term self-sufficiency and act as a liaison to the community, helping them find housing and other resources as needed.
• Ensure the completion of any paperwork between the tenant, the housing provider, HOM Inc. and STF in a timely manner.
• Maintain effective communication with clients to monitor timely progress and compliance with service plan goals, and meet with client tenants a minimum of two times/month, one time which must be in the home for a full in home inspection.
• Conduct service team meetings to report on client tenant progress, successes, challenges, budget updates and team progress.
• Maintain and complete organized client files (with 95% accuracy as documented by STF file audits), compile and produce reports and analyses of program effectiveness as requested, and enter data into HMIS (with 95% accuracy per HMIS audits) and other computer data base systems.
• Collaborate with the community to establish and maintain referral resources, educate the community on the STF programs.
• Record, enter, and monitor client data per contract requirements and ensure all necessary outcomes are being met and program compliance are being followed.
• Maintain detailed timekeeping and ensure accurate client information is kept to reflect budget spent down per grant requirements.
• Coordinate client tenant move-ins/move-outs and ensure communication with the team.
• Provide a customer service focused effort to work with the public, volunteers, clients, and other staff members as needed.

OTHER KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
• Demonstrate knowledge of the process for helping families secure rentals and sign leases in designated area of their assigned grant.
• Bilingual capabilities is a plus.
• Be a self-starter with excellent time management skills.
• Ability to work collaboratively with your team, as well as outside partners.
• Demonstrate proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• Maintain strict confidentiality.
• Behave professionally in manner and appearance.
• Be consistently organized and flexible.
• Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, when necessary. This will include some evenings and occasional weekend hours.

MINIMUM QUALIFICATIONS:

• High School or GED required. A Bachelor’s degree in social services from an accredited college or university is preferred, or five years of related field experience.
• Possess strong cultural competence for both cultural and economic characteristics.
• Demonstrate proficiency in grammar and spelling.
• Demonstrate excellent interpersonal communication skills.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required
• 21 years of age or older for liability insurance requirements.
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
• Eligible to work in the United States of America.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• The candidate must have flexible availability.  Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedules and will include evenings and occasional Saturday events.

NOTE:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor.

If you are interested in the position please send your resume to our HR Manager : Therese.Hale@savethefamily.org 

or feel free to visit our website at: https://savethefamily.org/employment-opportunities/