The Case Manager, Senior’s position works directly with 55+ individuals who are experiencing homelessness. They work with clients on their caseloads to identify individual goals and barriers and provide support and referrals to service providers. By doing so, they expedite clients’ opportunities to obtain employment and obtain and retain stable housing so they may become self-sufficient and end their homelessness. This position works closely with other team members to ensure that all clients at The Haven receive timely and effective assistance.

Essential Functions:

1. Work with vulnerable individuals and build an effective housing plan for them customized to their individual needs:

    a. Conduct in-depth intake interview for 55+ individuals.

    b. Review HMIS database for background information on returning clients.

    c. Work with client to develop case plan.

    d. Provide resource information, referrals, and direction.

    e. Review and update plans with clients.

2. Refer client to appropriate housing providers or if the client is job ready, assist clients in the employment process:

    a. Identify client’s specific housing needs, their resources, and barriers to housing.

    b. Collaborate with housing providers to expedite housing opportunities for clients.

    c. Ensure that clients find appropriate and sustainable housing as quickly as possible.    

    d. Review job listings with clients, providing guidance for pursuing opportunities.

    e. Supply clothing, bus tickets, haircut vouchers, voicemail accounts, etc.

    f. Perform employment verifications.

    g. Conduct follow-up discussions and provide walk-up assistance.

3. Conduct weekly follow-up meetings with clients to provide continued support in achieving case plan goals:

    a. Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.

    b. Assist client in obtaining forms, completing paperwork, and contacting referrals.

    c. Serve as an advocate, champion clients.

    d. Maintain complete and organized files.

    e. Make complete and accurate notes in HMIS system prior to end of each shift.

    f. Compile data and produce reports for analysis and assessment of program effectiveness.

    g. Provide “success stories” and other positive client progress information to development team.

4. Ensure data integrity for accurate reporting:

    a. Enter client information into HMIS promptly after resident intake; maintain a case file for each resident.

    b. Review updated case notes daily.

    c. Ensure that HMIS files are closed promptly after client’s exit.

5. Seek out training opportunities for clients:

    a. Determine individual training needs and connect clients to appropriate training for employment and life skills.

    b. Identify suitable job training programs and promote to clients, especially regarding resumes and online applications.

    c. Establish and maintain referral resources in the community.

Other Duties:

    a. Assist in training newly hired staff.

    b. Build and sustain relationships with campus partners.

    c. Transport clients as needed to appointments including medical and/or housing

    d. Perform other duties as required.

    e. Work closely with Shelter Support Staff, other Case Managers, and other team members to ensure a coordinated and holistic approach to client support.

    f. Participate in team meetings, training sessions, and community outreach events as required

Needed Competencies and Proficiencies:

   a. Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.

   b. Proven ability to assess complex situations and make sound, client-centered decisions under pressure

  c. Strong organizational and case management skills with attention to documentation and follow-through.

  d. Ability to maintain professionalism and composure while managing crisis situations. 

  e. Commitment to a solution-focused, outcomes-driven approach and a clear intention to support client success.

Work Environment:

This job primarily operates in a client-facing office environment; however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, multi-line phones, photocopiers, and fax machines.

Physical Activities and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. The individual will need to sit at a desk for extended periods of time to accomplish tasks and must have the manual dexterity to use keyboard and mouse.

Position Type and Expected Hours of Work:

This is a full-time position. Work hours are generally daytime, with flexibility for evenings and holidays based on client needs and program operations. Weekend work is required. Days and hours of work include time allotted for breaks/lunch. Travel is primarily local during the business day.

1. Associate’s degree in social or behavioral science or related field and minimum of one-year of social services experience, or equivalent relevant work experience.

2. Working knowledge of community resources.

3. Possess a State of Arizona Level One Fingerprint Clearance Card.

4. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills. 

5. Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations. 

6. Must pass Behind-the-wheel certification within 90 days of employment.

7. CPR-First Aid certification within 90 days of employment.

8. Naloxone (Narcan) training within 90 days of employment.

9. Non-violent crisis de-escalation certification within 90 days of employment.

Preferred:

1. Bilingual in English and Spanish.

2. Experience with the Homeless Management Information System (HMIS).

CPR-First Aid certification is required for your position, but it is not part of your job duties to use CPR and First Aid in your work at CASS.  In an emergency situation, it is your choice whether you want to provide CPR and First Aid, and it is not an expectation or requirement that you do so. Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at CASS.  Because Naloxone (Narcan) can rapidly reverse opioid overdose, is simple to administer, and has no negative unintended consequences when administered, it is an expectation and requirement of you to administer Naloxone (Narcan) in an emergency situation.  

To be considered for this position, please submit your application, resume, and any required documents through our online career portal:

Apply here:
https://recruiting.paylocity.com/Recruiting/Jobs/Details/3745165

Applications are reviewed on a rolling basis until the position is filled.