For the last six years Alicia Mandel has led Apollo Education Group’s learning, organizational development and executive succession planning programs as Chief Learning Officer, Vice President, Learning and Organizational Development. As a key member of Apollo’s Human Resources leadership team, she is instrumental in driving the company’s organizational capabilities across a diverse employee base with operations across the U.S. and abroad.
A recognized industry expert in learning and change management, Alicia was charged with building a culture that is aligned with Apollo’s high-performance and growth objectives. At Apollo, she introduced the Apollo Core Values as well as EPIC, a social media reward and recognition platform. In addition, she streamlined the company’s Learning function to ensure it is designed to meet its objectives and create the necessary ROI.
Prior to Apollo, Alicia worked at The United States Olympic Committee (U.S.O.C.) as Director of Learning and Leadership and acting Chief Human Resources Officer. During her three years at U.S.O.C., she was responsible for assessing, developing and implementing a comprehensive leadership curriculum for the U.S.O.C. leadership and the National Sports Federations, along with overseeing an innovative career development and succession-planning program. In addition, she coordinated the development, vision and strategic plan for the U.S.O.C.'s Olympic University, which aimed to provide learning to multiple constituencies – employees, leaders, coaches, athletes, corporations and non-profits.
Before joining the U.S.O.C., Alicia was Director of Leadership Development for a fast growing start-up company in Nashville, Tenn., where she watched the company grow from 900 employees to 5,000 in less than three years. Before moving to Tennessee, she was the Global Director of Executive Development at CibaVision – a subsidiary of Novartis Pharmaceuticals in Atlanta.
Alicia also spent 10 years in the Human Resources division of American Express in New York, where she held various learning and development and leadership positions, culminating with her role as Director of Employee Engagement. In that position she was responsible for developing strategies to drive business performance across such areas as change management, employee retention, orientation and on-boarding and integration of work/life initiatives. Alicia began her career at CitiGroup in New York, spending seven years in the company’s Private Banking Training and Development group. At CitiGroup she built training programs focused on leadership, sales and credit.
Alicia currently sits on the Board of the Arizona Education Foundation where she puts her passion around public education to good use – driving programs such as the Arizona Teacher of the Year Program, The Principal’s Leadership Academy and the A+ School Program, among others. Additionally, she recently published an article, “Change Management Models for Workplace Transformation” in the Corporate Real Estate Journal (Volume 3, Number 4, Summer 2014. p 281-291).
Alicia graduated from the State University of New York (Oswego) with a Bachelor of Arts degree in communication studies and continued her studies at the New School for Social Research in NYC. She lives in Phoenix with her husband and their two children.