Linda Tailleart is a Knowledge Specialist with the Lodestar Center for Nonprofit Innovation and Philanthropy at Arizona State University. Linda is a facilitator and coach for the Service Enterprise Initiative (Points of Light), a national change management approach, helping nonprofit organizations gain a greater return on volunteer investment to meet their missions. She is also a volunteer engagement consultant with Cancer Support Community Arizona. Previously, Linda was the Director of Volunteer Services for Catholic Charities Community Services of AZ supporting more than 200 staff members who engaged 4000+ volunteers in more than 20 programs across the state. Linda received a CVA, Certification in Volunteer Administration, and holds a Bachelor’s Degree in Education and graduate coursework in Curriculum from Michigan State University. Favorite areas of focus include volunteer and staff recognition and appreciation, as well as customer service.