Wednesday, March 14, 2018

posted by
Chris Giarratana
Digital Media  Strategy Consultant

For nonprofit organizations, it is imperative to pay close attention to fundraising opportunities. As the economy continues to change, your donors need as much information and contact with your organization as possible if you want to attract qualified volunteers and increase donations throughout the year. 

That is why we have gathered some of the nonprofit marketing & fundraising trends  that you should look out for in 2018. You can use these trends to help your organization grow and hit your goals this year. Many of these topics will strengthen your nonprofit beyond just marketing. 

1. Website Encryption Becomes Serious Business

We rely on technology so much, and because of that, internet security has become one of the most critical factors for nonprofits. Similar to the threats faced by businesses, nonprofits need to protect the personal information of their donors and volunteers. Your organization needs to deliver a secure and trusted experience to your community as they interact with your online presence. 

There has been a rise in the number of hacked websites since 2016, and there are no signs that it's going to stop anytime soon. This lead to hackers taking full advantage of website vulnerability, to the point that even government agencies suffered from this.

Because nonprofit organizations manage and store a lot of relevant information from their business partners and donors, it's essential to ensure that the information being shared with them remains safe.

Website encryption has become one of the prime trends for 2018. It's crucial to transfer your website (if you haven't yet), from HTTP to HTTPS, which encrypts your site together with all the interactions that took place on it. 

Tuesday, March 6, 2018

posted by
Chris Giarratana
Digital Media  Strategy Consultant

Many nonprofits are amazing at building a compelling message and having an impact on their community. However, many nonprofit organizations are not familiar with how marketing works, so their ability to reach their community is often undermined and their potential is not fully realized. 

Nonprofit marketing is more than just making a sale or securing a donation. Marketing focuses more on satisfying the needs of the consumer and prospective donors, and as a result, a strong nonprofit marketing strategy can help you achieve your organizational goals. 

That said, here is a foolproof guide on how to make a successful nonprofit marketing plan.

1. Start by Setting a Goal for Your Organization

As we talk about nonprofit marketing, setting a goal is probably the most crucial step you should not ignore. 

  1. What do you want to accomplish? 
  2. Whom do you want to reach? 
  3. When do you want to accomplish those goals? 

These are all vital to understand how you will develop a marketing strategy for your nonprofit. 

More importantly, you have to focus on one primary goal, instead of having multiple targets all at once. This holds true, especially for those who are just starting up with only a small team. It is almost impossible to work on several tasks with limited time or resources.

On the other hand, by focusing on one primary goal, success will follow. Here is an idea of what your primary goal can be:

  • Community engagement by increasing website visits by 25 percent within the next 6 months. 
  • New donor acquisition with a 15 percent increase of donations by next quarter.
  • Raise awareness by reaching an additional 6,000 people in the community by next year. 
  • Build credibility by collaborating with four local organizations to put on a large event by the end of the year. 

As you establish your marketing goals, make sure that it is something that you can directly connect to your organizational growth objectives. For example, we all want to raise awareness for our organization, however, what would be the outcome once that happens? What do we want to accomplish at the end of the day?

Tuesday, February 27, 2018

posted by
Stella O' Rourke
Graduate Alumna, ASU Master of Nonprofit Leadership & Management

As the nonprofit sector continues to grow and expand, the number of nonprofit organizations increase, funding becomes more competitive and resources become scarce. However, nonprofit leaders can combine operational and programmatic strategies through collaboration to combine resources and funding in order to increase social efforts. Witesman and Heiss (2016) define collaboration: ‘‘when different nonprofit organizations work together to address problems through joint effort, resources, and decision-making and share ownership of the final product or service’’ (Witesman, Heiss, 2016, p. 1502). 

Possible threats, such as funding cuts, lack of stakeholder/donor involvement and ineffective leadership, have the ability to weaken nonprofits and can result in creation of duplicating organizations or efforts in order to serve social issues (Suárez, 2010). However, collaboration has the ability to strengthen the sector by combining weak nonprofits with strong nonprofits to assist in overall greater community impact. By collaborating, nonprofits can improve operational efficiency, bridge community gaps and program disparities, accumulate funding and increase fundraising efforts. 

Collaboration was extremely effective in bridging gaps within the juvenile justice and foster care systems found in a study by the National Survey of Child and Adolescent Well-Being. Data was compiled from various studies which included children and their families within the child welfare system and researchers noticed that between 40 and 86 percent of these children involved in child welfare or juvenile justice systems were seriously emotionally disturbed and a high number of these children remained untreated (Chuang, 2010). 

Tuesday, February 20, 2018

posted by
Brittany Samples
Graduate Alumna, ASU Master of Nonprofit Leadership & Management

Strategic Human Resource Management (SHRM) is defined as the ? “integration of human resources management (HRM) with the strategic mission of the organization. It adapts human resources policies and practices to meet the challenges that agencies face today, as well as those they will face in the future” (Pynes, 2013, xvii).  Human Resources are necessary, as employees are the greatest asset for an organization. SHRM is vital to an organization because it is utilized to attract, retain and develop the associates who are considered the ‘best fit’. Businesses have recognized that SHRM is a beneficial practice because hiring employees is a costly endeavor. How a workforce is treated will affect the overall productivity. Staff development, a component of SHRM, is important because “Organizations use training and development to improve the skills of employees and develop their capacity to cope with the constantly changing demands of the work environment” (Pynes, 2013, 276). 

The choice to plan and implement professional development strategies can prevent turnover, especially when it comes to quality employees who expect to be invested in. While staff development is important for businesses in the for-profit sector, there should be a continued driving force to invest in strategic human resources in the social sector as well. Nonprofits follow vastly different missions from one another and the assumption is that employees who choose to work for these organizations have more intrinsic-based motivations than their partners in the other sectors (Riddles & McCandless, 2008). 

Tuesday, February 13, 2018

posted by
Fernanda Torres Maqueda
Sr. Program Manager, Public Allies Arizona |
Graduate Alumna, ASU Master of Nonprofit Leadership & Management

As public-facing and serving organizations, nonprofits are held to higher ethical standards than their business counterparts are. (“Ethics,” 2017).  Given that nonprofits must operate in a wide variety of complex environments, they must work diligently to continuously create innovate strategies to meet the needs and expectations of their diverse stakeholder populations (Benjamin, 2012).

To avoid stakeholder resistance, or action caused by dissatisfaction by organizations’ responsiveness to stakeholders, nonprofits must actively pursue opportunities to gain the trust of their donor base (Meiksins, 2014). Organizational transparency, the disclosure of operational, financial, and decision-making information, remains a significant factor in the formation of the public’s trust in an organization’s mission and intent. Accountability, like transparency, is nothing new to the nonprofit sector, nor are the hard-hitting questions and demands put forth by donors. The accountability of organizations, defined as the obligation to deliver defined impactful results, is often up for debate as the sector grows, new donor expectations emerge, and funder conditions diversify (Ebrahim, 2003). 

Preventative measures such as performance evaluations, self-regulation policies, effective donor communication approaches, ethical leadership, and social auditing serve as accountability enforcers in various capacities within an organization. Nonprofits have experienced benefits such as increased public trust, strengthened ethical conduct, increased donor confidence, and improved financial integrity as a result of applying accountability strategies within their organizational culture. As such, nonprofit organizations must be proactive in creating effective accountability strategies to recruit new donors and further engage current donors (LeRoux, 2009). 

Below are the top five strategies that nonprofits need to create and sustain a robust and loyal donor base:  

Performance Evaluations

Like Bob Ottenhoff, CEO of Guidstar USA, said, “the era of assumed virtue in the nonprofit sector is over…people want to know how their contributions are being used (Rooney, 2011).” Nonprofits owe it to their donor base to hold their leadership, staff and programs to high standards in order to better meet the needs of their beneficiaries. Performance evaluations serve as vehicles to message organizational mission realization and impact. Annual reviews, staff surveys and beneficiary evaluations work to provide donors with the satisfaction of knowing their monies are being put to good use. Organizations that do not have effective evaluation systems run the risk of not only turning off high performing employees, but also putting their funds in jeopardy by not responding to donors’ pleas of high performance. 

Tuesday, February 6, 2018

posted by
Michael Hayes 
Internet Marketer
Founder of Darby Hayes Consulting


SEO, or Search Engine Optimization, is the practice of gaining visibility on search engines, like Google.  As Google now controls the majority of internet traffic, SEO has become a booming business, driving customers and brand visibility to virtually every sector of commerce.  

However, at its essence SEO is about profit motive.  No surprise there, as SEO is slated to become a 80 Billion dollar industry by 2020.  Therefore, the question is whether it can be a viable strategy for nonprofits.  Can SEO be a worthwhile investment for charities and other nonprofit organizations? 

The Short Answer – Yes!

Yes, SEO is certainly a viable strategy for nonprofits.  Two general strategies would be most effective for leveraging SEO:

  • “Money” keywords + online donations
  • Content strategy + retargeting/social media nurturing

Let us dive into the specifics below.

“Money” Keywords and Online Donations

This section will bear the most resemblance to standard (profit-based) SEO. Finding popular search keywords that have a clear buyer (or in this case, donor) intent, and optimizing for those keywords.  Just a quick bit of keyword research shows that there are many keywords worth targeting:

  • donate car to charity – 2,400 Searches per month - $33 per click
  • donate money to charity – 260 Search per month - $11 per click
  • pet charity – 390 searches per month - $2 per click
  • cancer donations – 880 search per month - $17 per click

These types of keywords show a pretty clear intent by the user for an almost immediate donation to a non-profit. The cost-per-click (CPC) also shows that there is commercial value in these keywords (i.e. organizations are willing to pay up to $33 for a single click of “donate car to charity”).

For this type of SEO to be effective, organizations must research exactly what keywords are most relevant and popular in order to develop highly SEO optimized landing pages to target those keywords. An SEO agency is generally best equipped to perform these tasks.

Tuesday, January 30, 2018

posted by
Kylah Strohte 

Adult beverages are often part of the routine checklist when hosting nonprofit events. Open bars seem the ideal solution because it brings in money and it eliminates the need for guests to serve themselves. However, there are several points to consider before setting up an open bar in order for it to become a successful component of your event. 

Insurance and Liability

If your organization is a large entity and you regularly host events that serve alcohol, it is likely that liquor liability is included with your nonprofit's insurance.  However, never presume; always double check, and confirm with your insurance provider. If you're new to the NPO world, consult your state and local laws about social host liability. This coverage typically protects you from hazardous actions and behavior conducted by intoxicated guests, including self-harm. Coverage may also be the responsibility of the hosting venue, whether it's a community center, civic hall, or someone's home.

Requirements vary between states, which is why it's important to research all of the intricacies. Even if you don't foresee regularly hosting fundraisers that serve alcohol, it's usually possible to obtain a temporary permit for the occasion in question. It's also a good idea to hire professional bartenders, who are insured for their services.

Provide Varied Menus and Activities

There is nothing wrong with providing adult beverages for guests, and a cash/open bar may prove profitable. Yet make sure to also provide a range of non-alcoholic drinks, to accommodate those who cannot or do not drink liquor, and to offset alcohol consumption for those who do. Offer more than bottled water – include flavored seltzers and iced teas, as well as a coffee and tea station. Discuss “mocktails” with your bartenders, and promote those drinks at the bar.

Always keep snacks available, even if it's simply crudité platters, mini desserts, and other small and light finger foods. Remember that high-sodium foods such as chips and pretzels tend to make people thirstier, which some may quench with more alcohol. 

Additionally, give guests things to do other than drink, and plan “last call” about one hour before the dancing, live music, games, and fun photo ops end. These activities, along with a continued round of food; also allow the effects of alcohol to wane. 

Tuesday, January 23, 2018

posted by
Chris Pontine
Digital Marketing

Many nonprofit organizations are getting onboard in the digital world and have found the website builder which best fits their needs and budget. 

There is much more you can squeeze out of your website just by tweaking or adding a few things to give your nonprofit the jump it needs to stand out.

I want to break down six best practices that can add to your nonprofit website. These tips will help grow your cause and take it to the next level.

You ready?

1.  Stay Transparent

According to The Chronicle of Philanthropy, one in three Americans lack confident in charities they are considering donating to. That number is high, and not a statistic you want to be a part of.  

Do the following to help:

  • Provide financials.
  • Present stories of impact.
  • Add videos to show what’s going on.

2.  Make Sure You're Mobile Friendly

Most readers will be on a mobile device and you have to make sure it’s easy for them to read, scan and navigate on them.  Google and other search engines consider this a huge thing. Make sure you consider this an important factor as well. 

3.  Optimize Your Main Donation Page

Many charities are making it super simple to donate.  You need to focus on decreasing the time it takes and get it down to as few clicks as possible.  This will increase your conversion percentage as well. 

A few other things to do:

  • Add trust indicators – use badges, financial info, human quotes and ratings on your donation page to help increase your conversion rate.
  • Use emotional appeal – show who it’s impacting.
  • Translate donation amount into what the impact of that money will do.
  • Offer a monthly donation offer.

Tuesday, January 16, 2018

posted by
Chris Giarratana
Digital Strategy Consultant

Working for nonprofit organizations comes along with many exciting things. It’s one of the few jobs that can keep you motivated especially because you’re making a difference in people’s lives. However, the job has its challenges as well, and one of them is reaching out to potential donors

Raising funds or getting potential donors’ attention can be one of the most exhausting or perhaps discouraging situations faced by many nonprofit marketers. This may be caused by lack of enough resources, budget, or time. 

While a large number of nonprofit organizations have turned to the online environment to seek help, a lot of them still encounter problems with communicating to their right audience. According to a study by Content Marketing Institute, about 92 percent of nonprofits use content marketing as means of communication, but the majority of them don’t believe in their effectiveness. 

If this describes your nonprofit, then keep reading because this article will show some ways that your nonprofit organization can use effective communication strategies to get more donors.

1. Build A Strong Social Media Community

As a non-profit marketer, building a social media platform with followers who believe and support your job is quite imperative. To do that, you need to keep your social media active by sharing compelling posts that your potential audience can believe. You also need to share real stories about your nonprofit’s efforts that will help you raise awareness. 

You may also promote the work of other people who have donated to your organization and how they helped your team. Share their stories and if possible accompany the stories with their photos. This will motivate others to support your cause. 

If you use Facebook, it helps a lot to include a “Donate Now” tab on your Facebook page to make it easier for people to donate. When the potential donors click the tab, they should be directed to the donation site. For Twitter, you may run a contest such as a person who likes a tweet first or retweet it would get a reward such as a t-shirt. This will increase your followers.

Thursday, January 11, 2018

posted by
Chris Giarratana
Digital Strategy Consultant

For any nonprofit organization to succeed in its cause, it’s essential that they have a strong, engaging online presence. Social media is one of the best platforms to spread your organization's message and get to achieve your goals.

 To succeed in social media communication, you have to use a robust strategy and put significant efforts so that you can convince your target audience to support your organization. But how do you know if your social media strategy is working or if it’s time to rethink your strategy?

 The best way to answer this question is to measure the impact of your social media campaign. But how do you do it? Read on to find out five crucial metrics that can help nonprofits measure the success of their online communication efforts. 

1. Sentiment

The first metric your nonprofit organization can use to gauge the success of your online communication is to take a holistic view of the sentiment that your audience has for your organization. Though it’s an intangible metric, sentiment can help you know how your target audience perceives your nonprofit organization and how positively they view your brand.

 If your target audience holds a negative perception of your nonprofit organization, odds are you are not likely to receive more support. But there are some things you can do to cause a shift in sentiment such as participating in conversations, educating new groups of people, and answering questions.

 These not only show that your organization is engaged with your audience, but you are also actively building a relationship.

 You can also use free online business marketing tools to think about your nonprofit organization like to set up Twitter alerts for Twitter mentions of your name. Keep track of the tone of the comments and see how many praises and complaints you receive so that you can paint an overall picture of your brand sentiment. 



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