Successful leadership approaches

Servant and transformational leadership approaches have proven to be effective in the nonprofit sector by increasing volunteer retention. Servant leaders exhibit the characteristics of putting volunteers’ needs before their own, building relationships, and appreciating volunteers for their effort. Transformational leaders encourage and empower people to take ownership in their given roles. These approaches create positive volunteer experiences and a space where volunteers desire to grow and remain at an organization. 

Technology impact

The use of technology enhances nonprofit organizations by providing them a digital presence to communicate, share impact, and acknowledge the positive work happening for the community. Many nonprofit organizations use technology for record keeping and reaching a larger population to build more connections. Technology should not replace personal interactions, but used as a tool for nonprofit leaders to connect and enhance the volunteer engagement program. 

Develop a strong training

Volunteers are more effective when they are equipped for the tasks. Quality training could include providing the opportunity to shadow an experienced volunteer and offering resources in the form of a volunteer handbook. Volunteers are presented information in the forms of hands-on experience, verbal instruction, and in written form. These methods supports all different type of learners to ensure everyone feel confident in their role. 

Hire a volunteer coordinator

The role of a volunteer coordinator would be an asset to the organization for a designated person as a single point of contact for volunteers. The volunteer coordinator would be responsible for scheduling people for shifts, advertising needs, hosting training, and showing volunteers appreciation on a regular basis. This role would enhance the organization by improving communication and creating a positive environment. 

Use multiple modes of communication

Different modes of communication is more effective than others for different people. Leader should identify which modes of communication for best for the population being served. Effective communication can be in the forms of face-to-face communication, written messages through email and text messages, and online platforms such as social media posts. Volunteers need to be inform and engaged with on a regular basis.

Volunteer management enhances the organization both operationally and financially by positive leadership strategies exhibited by leaders.

Abbie LeForce is a 2025 graduate of the Master of Nonprofit Leadership and Management program at Arizona State University. She currently serves as a lead teacher for the four-year-old Kindergarten class at the Fort Lawn Community Center, where she is also an active staff member and volunteer. Abbie enjoys being creative to meet the needs of the whole child by creating a positive learning environment, strengthening family connections, and ensuring access to essential resources in alignment with the center’s mission.  

Image by Lillian Finley

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